Refund Policy

1. Eligibility for Refunds

You may request a full refund if:

• The eSIM has not been installed on any device.
• The eSIM has not been activated (no data has been used).
• The request is made within 30 days of purchase.

2. Non-Refundable Situations

Refunds are not available if:

• The eSIM QR code has been scanned and installed on a device.
• Any data has been consumed from the plan.
• More than 30 days have passed since purchase.
• The plan has expired due to the validity period ending.
• Issues arise from device incompatibility that was verifiable before purchase.

3. Technical Failures

If the eSIM fails to activate due to a technical issue on our end, we will provide a full refund or replacement plan at no charge. Please contact us within 7 days of the failure with your order details and a description of the issue.

4. How to Request a Refund

1. Email info@anugc.com with subject line: "Refund Request – [Order ID]".
2. Include your order ID, registered email address, and reason for the refund request.
3. Our support team will respond within 2 business days.
4. Approved refunds are processed within 5–10 business days to your original payment method.

5. Partial Refunds

We do not offer partial refunds for partially used data plans. If you have used any portion of your plan, the plan is considered activated and non-refundable.

6. Currency & Fees

Refunds are issued in the original purchase currency. We do not cover any transaction fees or currency conversion charges imposed by your bank or payment provider.

7. Contact Us